Warranty Policy

100% Genuine Products with Official Brand Warranty

At BanglaMalls Ecommerce Solutions, we are committed to delivering 100% genuine and authentic products from trusted national and international brands.

Most eligible products sold through our platform are covered by the official warranty or guarantee provided by the respective manufacturer, importer, or authorized distributor.

BanglaMalls Ecommerce Solutions is an online marketplace and authorized seller. We do not provide product repairs, warranty approval, or after-sales servicing. All warranty and service-related support is provided by the respective brand through their authorized customer care centers or service partners.

Products Covered Under Warranty

Official warranty may be available for eligible products across various categories, including:

• Smartphones & Feature Phones
• Tablets
• Laptops & Desktop Computers
• Smart TVs
• Home Appliances
• Kitchen Appliances
• Air Conditioners
• Refrigerators
• Washing Machines
• Cameras & Camera Accessories
• Audio Devices & Speakers
• Smart Watches
• Mobile Accessories
• Computer Accessories
• Networking Devices
• Gaming Products
• Security & Surveillance Products
• Lifestyle Electronics
• Other eligible branded products

Warranty availability depends on the product, brand, and the manufacturer's official warranty policy.

Brands Covered

We offer genuine products from many trusted brands, including but not limited to:

Samsung • Apple • Xiaomi • Vivo • OPPO • Realme • OnePlus • Honor • Motorola • Nokia • itel • Infinix • Tecno • Walton • Vision • Haier • LG • Sony • TCL • Hisense • HP • Dell • Lenovo • ASUS • Acer • Canon • Epson • Brother • TP-Link • D-Link • Hikvision • Dahua • DJI and many more.

Warranty Terms & Conditions

To receive warranty service, customers should:

• Keep the original purchase invoice issued by BanglaMalls.
• Keep the official warranty card (if provided).
• Keep the original product box and accessories if required by the brand.
• Follow the warranty terms specified by the respective manufacturer.
• Visit only the brand's authorized customer care or service center.

The final decision regarding warranty approval or rejection is made solely by the respective manufacturer or authorized service center.

How to Claim Your Warranty

Step 1

Keep your purchase invoice and warranty documents.

Step 2

Visit the official customer care, authorized service center, or authorized showroom/plaza of the respective brand.

Step 3

Follow the brand's official inspection and warranty process.

If you need help locating an authorized service center, our support team will be happy to assist you.

Smartphones, Gadgets & Electronics

For officially warranted smartphones, mobile phones, smart devices, laptops, televisions, home appliances, accessories, and other electronic products, customers must visit the official customer care or authorized service center of the respective brand.

For products supplied through an authorized showroom or plaza, all warranty, servicing, repair, or replacement (if applicable) will be handled according to that showroom's or brand's official service policy.

BanglaMalls Ecommerce Solutions does not provide product servicing or repair.

What is NOT Covered?

Official warranty generally does not cover the following:

• ❌ Products damaged due to accidental drops or physical impact.
• ❌ Broken or cracked screens, displays, glass, or body damage.
• ❌ Water, liquid, moisture, or rain damage.
• ❌ Fire, burn, excessive heat, or smoke damage.
• ❌ Damage caused by electrical surges, lightning, or improper voltage.
• ❌ Products repaired, opened, or modified by unauthorized technicians.
• ❌ Rooted, jailbroken, or unofficial software modifications (where applicable).
• ❌ Software issues, viruses, malware, or operating system corruption.
• ❌ Damage caused by misuse, negligence, improper installation, or failure to follow the user manual.
• ❌ Normal wear and tear, scratches, dents, fading, or cosmetic damage.
• ❌ Missing accessories, packaging, or warranty documents where required by the manufacturer.

Please Note: Warranty eligibility is determined only after inspection by the respective manufacturer or authorized service center.

Important Notice

BanglaMalls Ecommerce Solutions is an official online marketplace and authorized seller.

We do not perform product repairs, warranty inspections, technical servicing, or replacement approvals.

All warranty claims, repairs, replacements, and after-sales services are provided directly by the manufacturer, importer, authorized distributor, authorized customer care center, or authorized service partner according to their official warranty policy.

Warranty terms, coverage period, and service procedures may vary depending on the brand, product model, and manufacturer.

Need Assistance?

If you need help regarding your order or finding an authorized service center, please contact our support team.

📧 Email: support@banglamalls.com

📞 Phone: +8801601929006