Return Policy

Return & Replacement Policy

Hassle-free returns within 3 days of delivery!

BanglaMalls is committed to delivering quality and authentic products. If you’re not satisfied, you can return your product within 3 calendar days of delivery if it meets the following conditions.

Conditions for Returning a Product

1. Damaged Product

Must be shown to the delivery rider at the time of delivery. Include original box, tags, and warranty cards.

2. Defective Product

Complaint must be made with full details. No need to be sealed (As per brand policy).

3. Not as Advertised

Product must be new, sealed, and undamaged. Report mismatched images/descriptions immediately.

4. Wrong Item Delivered

Product must be sealed and intact. Report at the time of delivery.

⚠️ Note: Products must include the original box. Warranty or return claims without the original packaging will not be accepted.

How to Return a Product?

Follow these simple steps to initiate a return:

Step 1: Contact Us

Email: support@banglamalls.com | Call: +8801774193701

Step 2: Share Details

Send your Order Number, Reason for return, Invoice copy, and preferred return method.

Step 3: Choose Return Option

* Schedule pickup through our team

* Drop off at BanglaMalls office

* Send via Sundarban or Steadfast Courier

Return Processing Timeline

Total Processing Time: Up to 7 business days.

Inspection: Within 2 business days of receiving the product.

Vendor Approval: Product is sent to the vendor for servicing/replacement.

Shipping: After approval, the product is shipped back to your address.

Need More Help?

Contact our Aftersales Team for any query regarding your replacement.

Website: banglamalls.com