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Warranty Policy

Genuine Products with Guaranteed After-Sales Service.

At BanglaMalls, we ensure that all branded products come with an official warranty as provided by their respective manufacturers. Our goal is to deliver genuine products and ensure peace of mind for our customers.

Brands Covered Under Warranty

We offer official warranty coverage for the following global and local brands:

itel

Infinix

Tecno

Walton

Samsung

Xiaomi

Realme

Dell

& more...

General Terms & Conditions

Valid Documentation: A valid warranty card and invoice must be presented.

Original Packaging: You must return the product with its original box, manuals, and accessories.

Manufacturing Defects: Warranty only covers factory faults, not physical damage.

Void Warranty: Products that are burnt, water-affected, tampered, or rooted will not be eligible.

How to Claim Your Warranty

Step 1: Contact us at support@banglamalls.com or call +8801774193701.

Step 2: Provide your Order Number, issue description, and photos of the product & warranty card.

Step 3: Drop off the product at our service desk or an authorized service center.

What is NOT Covered?

❌ Physical/Accidental damage	❌ Water or Fire damage
❌ Software/OS related issues	❌ Rooted or custom ROM devices

Exchange & Service Timeline

The typical service or replacement process may take 7 to 15 business days, depending on the brand and product availability.

Need help? Contact our Support Desk:

Email: support@banglamalls.com | Phone: +8801774193701